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01744 601023

113 Junction Lane, Sutton, St Helens, WA9 3JL

Terms and Conditions

Revision 7.1 – 4th December 2016

The following are terms of a legal agreement between you and North West PC Doctors

1. Authorisation

The client (You) authorises North West PC Doctors to conduct a diagnostic evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing.

This diagnostic evaluation is £35.00. This will be put towards your invoice if Cadishead Computers completes the work and no work beyond this evaluation will be charged without explicit client approval.

2. Legal Rights

The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to North West PC Doctors

North West PC Doctors will comply with the Torts (Interference with goods act 1977). We will make every effort to contact the client and issue relevant notices before disposal of any goods left with us occurs.

We always appreciate goods being collected in a reasonable time frame as storage space is limited. After 30 Days we reserve the right to charge a storage fee of £1 per day and after 60 days after numerous attempts to contact you to resolve the goods will be disposed of to cover the costs of any work carried out.

3. Limited Liability

North West PC Doctors shall not be liable for any claims regarding the physical functioning of equipment/media supplied before the service. If North West PC Doctors notice any defects in any hardware (not limited to, but include keys missing from laptop keyboard, screws missing from a screen bezel), it will be documented on your work order. We will not be held responsible for any other faults we find on the diagnosis of the machine.

4. Confidentiality

North West PC Doctors agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment subject to confidentiality agreements or as required by law. North West PC Doctors abides by the Data Protection Act.

5. Payment

Payment is due in full upon completion of successful repair, prior to the release of the repaired machine (whether shipped or picked up), unless by special previous arrangement. The customer is financially responsible for all shipping costs, customs duties and taxes to and from Cadishead Computers. We accept Cash Only as payment.

6. Warranty

We offer a 10-day warranty on virus/malware removals only. The reason for this is that once the machine leaves us users of the machine could click on links inadvertently or download something that re-infects the machine. If your computer suffers from the same fault regarding virus/ malware then return it to us within 10 days and we will carry out further work to remove without any additional charges.

We offer a 12-month manufacturers warranty on all hardware purchased in the course of a repair of a Laptop, Computer or Games Console. North West PC Doctors makes no warranty on data, express or implied, and North West PC Doctors disclaims any data warranty of any kind. All parts are warranted against manufacturing defects, if we/our suppliers find that the parts have been damaged rather than defective then all Warranty is Null and Void.

We offer a 12-month parts and labour RTB warranty on all new and refurbished computers and laptops. This warranty does not apply if the refurbished notebook or desktop computer has been damaged by accident, abuse, misuse or negligence. If any evidence of misuse has been noticed then all warranty is null and void.

Warranty is void if the computer has had its serial number label tampered with, altered, defaced or removed.

7. Your Important Data

Your data is important and it is your personal responsibility to protect and back it up. North West PC Doctors will not be liable for any data lost or corrupted before, after, or during service. Cadishead Computers, can backup your important data for you if so required. There will be a charge for this service of 1 hours labour currently £35.

8. Windows Licence Key

If at any point, we need to reformat your computer or laptop, we will require the original licence key, and recovery media in order for us to effect the repair. If there is no licence key available, then no further work will be done until such time, as either a new copy of Microsoft Windows Operating System is purchased, or it is agreed for North West PC Doctors to contact the manufacturer of your computer and request recovery media for the computer. You (the client) will be charged for the recovery media if it is required. Or it is agreed that a version of Linux can be installed. If you (the customer) do not wish to purchase a copy of windows or purchase the required recovery media then no further work will be undertaken, and the customer will be charged for the time spent to that point – i.e. a maximum of 1 hours labour (£35.00).

North West PC Doctors, will NOT install crack codes, keygens, or shareware programs, such as Limewire, Kazaa, Bear Share. We also will not Install any version of windows, with a crack code. If we note that your computer has an unlicensed installation of Microsoft Windows or Microsoft Office, we will stop all work and advise you.

North West PC Doctors will NOT install a crack copy of Microsoft Office. We can install a 60 day / 28 use trial version of Office (whichever comes first). If you require Microsoft Office after the trial has finished, you (the client) are required to purchase a licence in order to use the program. We can install a free office programme for you that works in a very similar way to Microsoft Office.

9. No fix, no fee policy

Our no, fix no fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

If we are able to resolve the problem or effect the repair but are only prevented from doing so by the customer requesting us not to proceed with the work, then the customer is charged for our time spent to that point – i.e. a maximum of 1 hours labour (£35.00).

If we are able to resolve the problem or effect the repair but are prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the time spent to that point – i.e. a maximum of 1 hours labour (£35.00).

If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for our diagnosis time spent to that point or a maximum of 1-hour labour – (£35.00).

If you have any questions about our terms and conditions please send an email to info@northwestpcdoctors.co.uk